The KPATC Foundation designed a challenge coin to honor: 

1) 911 professionals who show persistence and determination in locating a 911 caller in distress 
2) supervisors and directors who embrace effective quality assurance with a system of continuous improvement in their 911 centers to retain quality employees who are Being Their Best Selves Every Day and keep up with the most up-to-date technology 

Challenge coins originated in the military and are meant to instill unit pride and reward hard work and excellence. Now challenge coins are shared among police and professionals in the 911 industry.